I believe there may still be librarians doing that job in some places! But I haven't gone back to check. My favorite Seattle alt-weekly used to have a couple editors who would call over to the county library whenever they got stuck on tracking down certain types of information. AI would be a horrible substitute for a real human being for the kinds of queries that get fielded by those lines.
And, yeah...definitely better where you are as compared to 911 or the FBI...but on the other hand, I suspect there's better training at least for those other sorts of call lines!
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Date: 2025-May-20, Tuesday 04:41 pm (UTC)And, yeah...definitely better where you are as compared to 911 or the FBI...but on the other hand, I suspect there's better training at least for those other sorts of call lines!