![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
mellowtiggerUgh. Sorry, but I am not keeping up on Dreamwidth or anywhere else.
Rather than getting less busy as we continue through the holiday season, it keeps staying busy or getting stupid-crazy busy at work. The numbers are in for the last week, and it's insanity. The main issue at the moment is multifactor authentication. We had 310 tickets on this issue alone on Monday. That's more than 10% of the tickets we had for the entire month of October, and even bigger than the "big day" when all remaining accounts were converted at once. It won't let up any time soon. I'm tired. I'm exhausted. I have a headache. I don't want to do this stuff any more. I'm tired of having voices in my head, and my voice cracked once or twice yesterday from the unusual amount of vocalizing that I've done during the last week.
The "higher up" authorities know that we need help. I'm not sure what that means yet. We still haven't fully staffed our currently empty positions (more people in training currently), but the workload seems to be increasing anyway. The guy who trained me in this job left yesterday to start a new job at the same organization. *sigh*
I had my 6-month review last week. For the metric of "tickets resolved", I'm actually +50% over the average employee rate, so... yay, me! Tickets created, however, is still a bit low, which doesn't make sense, because number of phone calls (+25%) and chats (+38%) received are also higher than average. My user-review scores are also above the current average. Yay for me, all around.
For work, we're doing a virtual scavenger hunt as part of the annual "Reindeer Games" for the holiday season. Here's the photo I took of me today, so I can offer it to my game-team for the "hat with pompom" category.
Some of you, hopefully, know what a Jayne hat is without looking it up. ;)
no subject
Date: 2023-Dec-04, Monday 07:32 am (UTC)Congrats on your positive six-month review.
no subject
Date: 2023-Dec-04, Monday 07:32 am (UTC)Congrats on your positive six-month review.