online shopping

[mellowtigger]

Have you been able to order anything at all from the CVS.com or Walgreens.com websites recently?

I just checked my order history at Walgreens, and I haven't been able to order for 2 years. Generic error message, telling me to try again later. But later never works either.

I can't even login at CVS. Several weeks ago, I could login successfully, but their site was giving me exactly the same error as Walgreens.

Normally, capitalism has the "give us money" phase worked out smoothly. Is anyone else having trouble with those 2 companies?

Comments

[rebeccmeister]

I guess I always go in person when patronizing those two businesses. I was really dismayed recently, however, by a terrible new shopping interface for a tea company I used to order from. Late-stage capitalism problems, maybe?

[darkoshi]

I don't have a Walgreens account.
I was having a problem logging into CVS.com for a while but your problem sounds different. I would enter my email address, then enter the 2FA code that was emailed or texted to me (per my notes, they no longer prompt for a password). Then the site would prompt me to enter my DOB, and that's what my problem was - it kept saying the date I entered was wrong. 3 weeks ago I finally figured out what date was in their system, and was able to log in.

Do you have a browser extension that might be interfering? If not, maybe you could try creating a new account with a different email address.

Re-reading your post, I see now that your problem isn't with logging in but placing the order. Because of the login problem, I wasn't able to place an order the last time I wanted to, and I haven't tried since then. So I don't know if I would get the same problem as you or not.

[darkoshi]

Re-reading your post again.. if your current login problem is with the DOB, IM me and I'll tell you what date finally worked for me. It might be what the DOB defaults to when it was never entered to begin with, but I'm not sure.

[mellowtigger]

It didn't occur to me until I read your reply, but I wonder if this experience is the new joy of "replacing programmers with AI"?

[mellowtigger]

I tried again, and the CVS website gives the following error. I tried calling the phone # just now, but they're not open until 8:30am Eastern.

"We can’t sign you in right now
There’s a problem with your network address.
you might be able to fix this by:
    Disconnecting from VPN
    Connecting to a different network
    Trying to sign in again
For help, call us at 1-888-607-4287 (TTY: 711)."

I'm not using a vpn, so I don't know what their complaint is about. :(

[mellowtigger]

Oh, wait. I tried incognito mode (or whatever it's called in Firefox), and login worked just fine. I checked, and Firefox had 5.2GB in cookies. Yikes. I cleared all cookies. I logged in successfully to CVS!

When I logged in to CVS website, it even had my last attempted order in the cart still! Feeling confident, I went through the ordering process, entering shipping address and credit card info.

Nope! Same error as elsewhere.

Warning
Sorry, something went wrong on our end. Please try again.

*sigh*

[mellowtigger]

I went back to edit my CVS account info. I added a DOB. I verified my phone number. I went through the ordering process again. I got the same error message again. *sigh* I guess I'll call them after patrol this morning. If I can solve one of them, I suspect I'll then know what's wrong with the other website too.

[rebeccmeister]

That could very well be part of it. If so, wow, AI is even worse at web design than the prior "out of the box" approaches!

[darkoshi]

For Walgreens, this page suggests trying a different browser or the mobile app:
https://www.reddit.com/r/WalgreensStores/comments/1hztxoo/unexpected_error_occurred_when_ordering/

That might help for CVS too. If not, you might try a different payment method if you have one. But calling may be best.
I still need to find a way around a similar problem I was having on some other websites; didn't try the different payment method yet.

[mellowtigger]

I tried Chrome and clearing cookies/cache there too, but same login error as Firefox. I finally called CVS. They're opening a ticket. (Apparently they also use ServiceNow for ticketing. Unless many ticketing systems prefix their incident numbers with "INC".) The tech I spoke with on the phone was not prepared for a custom-built computer with Linux Mint operating system, but she marched through her form like a champ. LOL Just waiting on next steps now.