i want beer

2011-Feb-07, Monday 05:57 pm
mellowtigger: (tech support)
[personal profile] mellowtigger
I didn't want to job hunt, but I think my stress level is reaching a point where I should start doing it.

I was already busy with my job, but then I doubled my hours to work full time.  I was already busy working fulltime, but then the CEO decides the voicemail system is wrong.  It falls, of course, upon me to fix it.  The phone database fails to cooperate by crashing due to corruption; it's not what I'd call reliable.

I'm on the verge of throwing in the towel (and some of my tech reputation) by just telling them to report their wishes to the vendor and have them assign someone to fix it.  I don't get paid anywhere near what a phone system project manager gets paid.  I'm willing to accept the reputational loss as long as it gains me some respite from the stress of attending to so many unrelated things at once.

Oh, and I've been working with a vendor's "Technical Support Analyst IV" regarding their website not working on our pcs, and I'm very unimpressed.  I trust my own tech skills far more than theirs.  And this vendor happened to be quoted on National Public Radio a few days ago, so they're no "small fry" in the marketplace.

Three years ago, someone pushed to get 2.5 FTEs (full time employees) for tech support here.  We're down to 2.0 FTEs now, even less if we put me back to part time status.  We've certainly grown during the past three years.  If I stick around, there's a very good chance that I'll become a programmer again.  I'd enjoy that role again.  I've lost faith, however, in my ability to endure until that emancipation.

Oh, and my new director-level boss wants weekly status and time-usage reports.

Beer is good.

Date: 2011-Feb-08, Tuesday 09:19 pm (UTC)
From: [identity profile] pi3832.livejournal.com
While I can completely understand the curiosity thing, I can almost guarantee you that tossing the problem to someone else is the right thing to do.

And I doubt it will cost you much politically if you put it in terms of, "This will take more time to fix than I have available to apply to fixing it." You maintain your "I could do it" status, but you also remind folks that you are a limited resource.

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